Frequently Asked Questions

Pricing, Process, & Timelines

  • Each project has its own unique considerations, but at the collective level I aim to utilize this general outline:

    Onboarding: We begin by signing a contract and processing the initial payment, ensuring a mutual fit.

    Discovery: Through a dedicated call or meeting, I delve into your project goals and gather any existing assets related to your business.

    Design Phase: This is where creativity comes into play. I explore your industry and target audience, and, using various tools, generate sketches and design concepts for your project.

    Refinement Phase: We collaborate to review the design concepts, incorporating feedback and revisions to arrive at a final design that aligns with the project's goals.

    Conclusion: Once the design is perfected, the final design files are prepared and shared with you.

  • To facilitate transparency in pricing, I offer a detailed price sheet upon request, outlining various package options at different price points. For bespoke design projects or illustrations, scheduling a call enables us to discuss your campaign details, allowing me to craft a tailored proposal and estimate the scope of work.

    It's worth noting that project dynamics can evolve, leading to changes in the scope of work (e.g., additional revisions, extra assets). In such instances, I'll provide an updated estimate and proposal before incurring any additional costs.

  • This can vary from project to project! In general, one can expect logo design campaigns to take 4-6 weeks and brand strategy campaigns to take 5-7 weeks. Illustration work will vary depending on the scope of work.

  • You’ll pay an initial payment (generally 50% down) and we’ll sign a contract that captures the project in its entirety. Depending on the project, I may ask for mood boards or current branding material.

  • I currently accept checks or payments through Venmo.

  • Yes! While the general standard is 50% down and remaining balance due upon completion, I’m always happy to talk through payment schedules. The agreed-upon payment terms will be written out in our signed contract.

  • I am happy to review requests for quick-turnaround designs on a case-by-case basis for design-related inquiries. Contracts and initial payments would still be required.

Sharing Content & Files

  • For seamless collaboration, I'll set up a shared Google Drive folder, accessible throughout the project and for a specified duration post-completion. This ensures that all project-related files are centralized and easily accessible for everyone involved.

  • To set up your project for success, all content should be design-ready. If there are any edits to copy throughout the campaign, they will be considered a part of a revision, and may incur additional design fees.

Feedback & Revisions

  • My pre-built packages include a set number of revisions depending on the type of design or illustration project we’re working on together. In custom design campaigns, we’ll decide and outline the number of revisions that will be included. Once we have used our revisions, the project will incur an hourly design fee.

  • Standard design projects do not include the working or native design files. If this is requested, we’ll discuss an additional fee that may be included in the project proposal. You will be provided vector .eps files with outlined text.

  • After approval and payment for graphic design, logo, and brand campaigns, all design assets become your exclusive property. In illustration projects, while Claire Pew Creative retains copyright, clients are granted specific usage rights based on the agreed scope, specifying applications and timelines for authorized use.

  • I am always happy to help out past clients with questions related to provided design files, as well as a continuation of work together through additional projects or campaigns.

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